Dr. Elizabeth Caspian at 2380 North Oakmont Drive in Flagstaff, Arizona

Customer Reviews about Dr. Elizabeth Caspian

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  Summary: After going through the scheduling process, including screening forms and a prepayment, and showing up for my appointment, Dr. Caspian said she wouldn't work with me because I glared at her. This caused me emotional harm and distress, and I am concerned that this could happen to someone else. The Details: I filled out Dr. Caspian's lengthy forms to see if she would accept me as a patient. I received a call and was told that I was approved and needed to send a prepay check before an appointment would be scheduled. I had the sent check and made an appointment for a 2 hour intake. I was in between doctors at this time and had 4 days of my Fluoxetine left. I had scheduled my entire day around this appointment and had counted on getting the prescription renewed upon my meeting with Dr. Caspian. I received 2 calls, including one voice mail from the Doctor’s assistant indicating that Dr. Caspian would be 10-15 minutes late. Dr. Caspian was about a half hour late. When I sat down, she asked me how she could help me. I said I wasn't sure and that I needed to know why she was late. She explained that it was a suicidal patient emergency. I was upset and triggered by the lateness and really just needed to know a little about why she was late to better understand and regain my sense of trust in this new doctor. I needed to just absorb what she had said. She then said that she couldn’t work with me because I was angry at her. She went to get me the check I had sent to return it to me. We were talking about it in the lobby after she returned. She said she would continue the conversation in private, turned around and walked up to her office saying I could come if I wanted. I went back up to her office and asked her what I had done wrong. She said I had looked at her and glared at her and that she was uncomfortable. So I started looking down instead of at her and asked her how she thought I could better deal with such a situation, if it would help if I looked down instead of at someone if I was upset with them. She said she did not want to continue the conversation at that point, so I left. I never once said anything threatening or rude, raised my voice, or made any violent gesture. I was upset on the inside, yes, because I was triggered because I have PTSD which is why I was going to see a psychiatrist. If a psychiatrist can’t handle a patient being upset, I really think they shouldn't be in the business. After leaving, I was of course even more upset. I am filing a complaint because I believe that this doctor behaved in a way that was harmful to me and I am concerned that a less strong individual with deeper problems might be even more harmed and indeed end up harming themselves or others.
  October 09, 2017

  by Elissa Joan

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